Overview
Whether you are an executive, a front-line manager, a salesperson or a team member who needs to assert themselves, the conflict management training teaches you, in 2 days, to understand tensions in order to resolve conflicts and restore team cohesion. The course is commissioned by your organisation, in-company and on quotation, from Excelia Business School's Executive Education Centre.
Why choose the Resolving conflicts and asserting yourself at work course?
A simple principle guides the course: you deal with a tension better when you have understood it first. A conflict is settled between adults, provided you know what you are settling: a team that has understood the tension can then deal with it. The challenge is for the people in disagreement to be able to keep working together.
To achieve this, you work on your dominant behavioural and relational traits, tension-resolution techniques and building cooperative relationships. These 2 days are based on practical workshops, in which you practise applying these techniques, and on personalised advice that adjusts them to your situation. The detail of the three strands of work appears in the Curriculum tab.
Asserting yourself without making things worse
You learn to assert yourself calmly rather than to impose yourself, and to build relationships of trust, so that expressing your position does not damage the relationship. If you manage a team or need to assert yourself, you are very much in the right place on this course.
Internal tensions, not the customer relationship
The tensions addressed are those that pit colleagues against each other or run through a team: the course deals with conflict resolution in the workplace, not with the relationship with customers. If the tension comes from a customer, turn to the Handling difficult situations and customers course.
The skills targeted
The course makes it possible to develop three skills:
- Build relationships of trust
- Assert yourself calmly
- Resolve conflicts effectively
Another course is devoted to serenity in difficult situations: Staying calm in all circumstances.
Curriculum
The Resolving conflicts and asserting yourself at work course takes place over 2 days, or 14 hours, face-to-face. Focused on developing interpersonal and conflict management skills, it is offered in-company.
How you learn
Over these 2 days, you learn by practising, through three methods:
- Practical workshops
- Personalised advice
- A professional approach centred on understanding tensions
Three strands, from tension to cooperation
The pathway starts with you: it begins with a reading of your own way of functioning, continues with the techniques that make it possible to resolve a tension, then ends with the cooperation to be rebuilt within the team. Each of these three strands unfolds below, with a list of headings that specifies what is worked on in it.
Your dominant behavioural and relational traits
Identify and analyse your dominant behavioural and relational traits
Knowing your dominant behavioural and relational traits then makes it possible to understand a tension instead of enduring it.
Module titles
- The dominant behavioural traits
- The dominant relational traits
- Understand tensions
The tension-resolution techniques
Master the tension-resolution techniques
These techniques serve to resolve the conflict rather than avoid it, and to assert yourself without breaking the relationship.
Module titles
- The interpersonal skills
- Assert yourself calmly
- Resolve conflicts effectively
Build cooperative relationships
Build cooperative relationships
Once re-established, cooperation gives the team back its cohesion.
Module titles
- Build relationships of trust
- Restore cohesion
Funding
In-company and on quotation, the Resolving conflicts and asserting yourself at work course is delivered over 2 days, or 14 hours, face-to-face.
How to fund it
Funding can draw on two schemes:
- The skills development plan, drawn on by your company
- An OPCO (skills operator), approached by your company
What your company gains from it
Trained teams are able to understand tensions in order to resolve conflicts, to assert themselves without breaking the relationship and to put cooperation back in place: cohesion can thus be restored instead of deteriorating. For a pathway designed entirely around your organisation, Excelia Business School also offers tailor-made in-company training.
At Excelia Executive Education, we offer personalised support to help every profile — company, employee, self-employed person or public sector employee — to make their training projects a reality by drawing on the most suitable funding schemes.
FAQ
How do you defuse a conflict in your team?
Excelia Business School's course starts from a principle: understand the tension before dealing with it. It then works on tension-resolution techniques, and next on building cooperative relationships, to restore team cohesion.
Does asserting yourself at work mean imposing yourself on others?
No: the course teaches you to assert yourself calmly, by building relationships of trust and cooperation. The aim is to resolve conflicts effectively, not to get the better of others.
Do you have to be a manager to take the Resolving conflicts and asserting yourself at work course?
No management role is required. The course is aimed at executives, front-line managers, sales staff and team members who need to assert themselves, with no prerequisites.
What is the difference between the Resolving conflicts and asserting yourself at work course and the Handling difficult situations and customers course?
The first covers tensions within a team and assertiveness day to day. The second covers the relationship with customers, as its title indicates: Handling difficult situations and customers.
What skills does the Resolving conflicts and asserting yourself at work course help you acquire?
The course makes it possible to identify and analyse your dominant behavioural and relational traits, to master tension-resolution techniques and to build cooperative relationships. It thus develops interpersonal and conflict management skills, in 2 days.
Admissions
Target audience
- Executives;
- Front-line managers;
- Sales staff, team members who need to assert themselves.
Prerequisites
- No prerequisites required.
